Welcome to TriLuna Support

Get help with your TriLuna account, learn how to use our features, and find answers to common questions.

Browse by topic

📞 Getting Started

Setting up your account
Choosing a phone number
Configuring your AI assistant or facilitator
First call walkthrough

🤖 AI Agent Setup (1:1)

Customizing agent personality
Setting up call routing
Training your assistant
Managing multiple agents
How to set agent behavior
Agent voice selection
Agent LLM (model) selection
Behavior change requests

🎤 Facilitation Setup

Configuring turn-taking
Setting up groups and member roles
Choosing a facilitation mode
Per-meeting customization

📱 VoIP & SMS

Making calls through TriLuna
SMS setup and configuration
International calling
Call quality troubleshooting

🔧 Integrations & Tools

⚙️ Advanced Features

API integration (API docs)
Webhook configuration
Custom integrations
Enterprise features

Frequently asked questions

How do I port my existing phone number to TriLuna? You can port your existing number by contacting our support team. The process typically takes 3–5 business days and we’ll guide you through each step.

Can I use SMS features if I’m in the US? SMS functionality for US customers requires special configuration due to carrier (A2P 10DLC) regulations. Please contact our support team to set up SMS features for your US number.

How accurate is the AI transcription? Our AI transcription achieves 95%+ accuracy for clear audio. Accuracy may vary based on audio quality, background noise, and speaker accents.

What integrations are available? TriLuna integrates with popular CRM systems (via webhooks), calendar applications (Google Calendar), POS systems (Clover, more on request), email, and SMS. We also provide APIs for custom integrations. See the integration guide library for details.

How do I upgrade or downgrade my plan? You can change your plan anytime from your account settings. Changes take effect immediately and billing is prorated.

Can I use one TriLuna account for both 1:1 agents and facilitation? Yes — they’re built on the same platform. Many customers start with a single 1:1 agent and add facilitation as their needs grow.

Need more help?

Quick links: API docs, email support, phone support, account settings (sidebar)
Live chat: Use the chat widget at the bottom-right of every page to talk to our AI support agent.
Contact form: /contact

Welcome to TriLuna Support.