Phone Number Harvester and Key Talking Points

What the harvester does

Type what you are looking for (“dental clinics”, “Japanese restaurants”) and where to look. TriLuna asks Google Places for matching businesses and saves each one with its phone number, address, rating, website, and up to five of its most recent Google reviews.

Each search returns 20 businesses at a time. Click Capture more to fetch the next 20; Google stops at 60 per search, so a bigger area or a different phrasing is the way to reach more.

Choosing where to search

Pick One location or Whole region above the form, then start typing. Suggestions come from Google, for places in Canada:

• One location: the Location box suggests towns and cities (e.g. Kelowna, BC). The harvest searches that one place. You don’t have to pick a suggestion: TriLuna searches exactly what you typed.

• Whole region: two steps.

  1. Province: start typing and pick the province or territory (e.g. British Columbia).
  2. Region:
     • In British Columbia, choose one of the regions from the Region list (e.g. Metro Vancouver, Fraser Valley). See British Columbia regions.
     • In any other province or territory, start typing in the Region or area box and pick from the suggestions, which only list places inside that province, such as regional districts, counties and regions (e.g. in Ontario Peel Region or Greater Toronto and Hamilton Area). See Harvest a whole area.

  A whole province is too large to harvest at once, which is why you choose a region or area inside it.

Harvest a whole area

When you pick a broader area, TriLuna searches the whole area and splits it into smaller parts only where Google has more businesses than one search can return. Quiet countryside costs one search; busy towns get searched in finer pieces.

Each area harvest has a spending cap, shown before it starts. On a very large or very busy area it can stop at the cap before every part is covered; the harvest then says Stopped at the spending cap. Picking a smaller area gives fuller coverage.

British Columbia regions

When the province is British Columbia, pick one of these regions from the Region list. The same search runs in every city on its list, fetching up to 60 businesses per city:

Only the listed cities are searched, so a business in a smaller town nearby may not appear. You can still search that town on its own with One location.

While a region or area runs

Before it starts, TriLuna shows how many Google requests it can take and roughly what that costs. While it runs you see each city’s or part’s progress, and you can:

• Pause to stop after the current page, and Resume to carry on later. A harvest also picks up where it left off if you close the page; find it under Recent region and area harvests.
• Stop to end it early. Everything found so far is kept.
• View any city or part to see its businesses, exactly like a single search.

When you’re ready, Save as list saves the whole region or area as one reusable list. A business that turned up more than once is saved once, and numbers that have asked not to be called are left out.

Key talking points

Cold calls go better when the caller knows something real about the business. For every business that has reviews, TriLuna reads them and writes a short list of talking points, for example:

• the name of the owner or manager when a reviewer mentioned one
• what customers consistently praise
• recurring complaints or pain points, phrased as openings rather than criticism
• specifics such as a signature dish, a recent renovation, or busy times

The talking points appear under each business in the results, and they travel with the contact wherever it goes:

• Contact lists and campaigns. When you save a harvest as a list or export it into a campaign, the talking points are stored with each contact, and appear as a column when you export the list to CSV.
• AI outbound calls. The campaign’s agent receives the talking points as the variable {{key_talking_points}}. Reference it in the agent’s prompt to have the agent open with them.
• AI In-the-Loop calls. The assistant on the call is briefed with the talking points, so it can prompt you or answer with them when you bring it in.

A business with no reviews, or with reviews that say nothing useful, simply has no talking points. Nothing is invented: the list only contains what reviewers actually wrote.

Numbers you already have

The harvester doesn’t hide businesses you already know about. It shows everything Google returns and flags the ones you already have with an Already have badge. Hover the badge to see where: which of your lists or campaigns the number is on.

“Already have” means already in your own contacts or campaigns. Another TriLuna customer’s contacts never count, and a business you harvested but never saved isn’t counted either.

When you Save as list, the option Leave out numbers I already have is ticked by default, so the new list only gets businesses you don’t have yet. Untick it to save everything. The results show how many you already have, and so does the summary of a whole-region harvest.

Saving and exporting results

From the results view you can:

• Save as list to create a reusable contact list you can point any campaign at later.
• Export to campaign to add the businesses directly to a campaign’s contact list.

Either way, numbers already on the campaign and numbers that have asked not to be called are skipped automatically.

Costs

Each search page is one Google Places request, whichever businesses it returns. A region harvest makes one to three requests per city. Businesses TriLuna has seen recently are served from a shared cache, and their talking points are reused rather than regenerated, so repeating a search costs less than the first time.