Privacy Policy

Last Updated: January 30, 2025

Our Commitment to Your Privacy

TriLuna is operated by Altever Solutions Inc. (Nova Scotia, Canada), which is the data controller for personal information processed through the service. At TriLuna, we are committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered communication services — including 1:1 AI agents and meeting facilitation.

Data we collect

We only collect and retain the bare minimum data necessary for the delivery of our services, including:

• Account Information: Email address, name, phone number, and company details
• Communication Data: Call recordings, voicemail transcriptions, SMS messages, meeting transcripts, and related metadata
• Usage Information: Service usage statistics, call logs, meeting logs, and system performance data
• Technical Data: IP addresses, device information, and browser data for security and functionality

How we use your data

Your data is used exclusively to:

• Provide and improve our AI communication and facilitation services
• Process and route your calls, messages, and meetings
• Generate transcriptions, summaries, and AI insights
• Ensure platform security and prevent fraud
• Comply with legal obligations and regulatory requirements
• Provide customer support and technical assistance

Data sharing and third parties

We will never sell your data to anyone. However, we work with trusted service providers who help us deliver our services. Your data may be processed by:

• Twilio: Telecommunications infrastructure and call/conference routing
• ElevenLabs: AI voice processing and conversational AI services
• OpenAI / Anthropic / Google: Natural language processing and reasoning capabilities
• Other service providers: Payment processing, hosting, and security services

These partners are contractually bound to protect your data and use it only for the services they provide to us. We are ultimately beholden to our suppliers for much of the data handling and security measures — see our Security page for details.

Data retention

We retain your data only as long as necessary to provide our services and comply with legal obligations. Call recordings, meeting recordings, and transcriptions are typically retained for 90 days unless longer retention is required for legal or business purposes. You can request immediate deletion at any time.

Your rights

You have the right to:

• Access and review your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Export your data in a portable format
• Opt out of non-essential communications
• Lodge complaints with data protection authorities

GDPR and privacy regulations

We handle data requests in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy regulations. If you wish to exercise any of your privacy rights or have questions about our data practices, please contact us at the information provided below.

Data security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption (in transit and at rest), access controls, and regular security assessments. See our Security page for more.

Children’s privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.

Contact us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: privacy@triluna.app
• Phone: 484-TRILUNA (484-874-5862)
• Address: TriLuna Privacy Team, c/o Altever Solutions Inc., Nova Scotia, Canada