Privacy Policy

Last Updated: October 23, 2026

Our Commitment to Your Privacy

TriLuna is operated by Altever Solutions Inc. (Nova Scotia, Canada), which is the data controller for personal information processed through the service. At TriLuna, we are committed to protecting your privacy and handling your data responsibly. This Privacy Policy explains how we collect, use, and protect your information when you use our AI-powered communication services — including 1:1 AI agents and meeting facilitation.

Data we collect

We only collect and retain the bare minimum data necessary for the delivery of our services, including:

• Account Information: Email address, name, phone number, and company details
• Communication Data: Call recordings, voicemail transcriptions, SMS messages, meeting transcripts, and related metadata
• Usage Information: Service usage statistics, call logs, meeting logs, and system performance data
• Technical Data: IP addresses, device information, and browser data for security and functionality

How we use your data

Your data is used exclusively to:

• Provide and improve our AI communication and facilitation services
• Process and route your calls, messages, and meetings
• Generate transcriptions, summaries, and AI insights
• Ensure platform security and prevent fraud
• Comply with legal obligations and regulatory requirements
• Provide customer support and technical assistance

Data sharing and third parties

We will never sell your data to anyone. However, we work with trusted service providers who help us deliver our services. Your data may be processed by:

• Twilio: Telecommunications infrastructure and call/conference routing
• ElevenLabs: AI voice processing and conversational AI services
• OpenAI / Anthropic / Google: Natural language processing and reasoning capabilities
• Other service providers: Payment processing, hosting, and security services

These partners are contractually bound to protect your data and use it only for the services they provide to us. We are ultimately beholden to our suppliers for much of the data handling and security measures — see our Security page for details.

AA Trivia app

AA Trivia is an iPhone and iPad trivia game whose host is an AI. This section describes exactly what the app collects and who it shares it with. The rest of this policy also applies.

What the app collects, and how

• Game audio: while a game is running, the app streams audio from your device’s microphone. This includes your voice, the voices of anyone playing with you, and anything said aloud, such as players’ names. Nothing is recorded or sent outside a game.
• Game transcript: a written record of what was said during the game, made from that audio.
• Player ID: a random identifier the app creates on first launch and keeps in your iCloud Keychain. AA Trivia has no sign-in by default; this ID is what your game time is attached to.
• Apple ID link (optional): if you choose Sign in with Apple, we store the anonymous identifier Apple gives us for your Apple ID (and the email address Apple shares, if any), so you can restore your game time on other devices.
• Purchases: the App Store transaction details for game time you buy, so we can credit it. We never receive your payment card details.
• Game settings and diagnostics: whether the speaker is on, the audio output in use, game length, and app logs you choose to share with us.

How we use it

• To run the game: the AI host listens to the game audio, decides what to say, and speaks.
• To keep the question list fresh: finished game transcripts are reviewed automatically so the host doesn’t repeat recent questions.
• To keep track of the game time you’ve bought and used, and to restore it if you sign in with Apple.
• To support you and fix problems.

We do not sell this data, use it for advertising, or use it to identify you.

Who we share it with

The app asks for your permission before the first game, on a screen that lists the data and these recipients. You can withdraw permission at any time in the app’s Settings (games can’t start without it).

• ElevenLabs, Inc. (United States): receives the game audio and your Player ID during a game. It converts speech to text, produces the host’s voice, and records the game (audio and transcript).
• Anthropic, PBC (United States): receives the text of the game. Its Claude AI model decides what the host says, and it reviews finished game transcripts to catalogue the questions asked.
• Apple: processes your purchases and, if you use it, Sign in with Apple.

ElevenLabs and Anthropic process this data as our service providers under written terms that limit its use to providing their services to us and require them to protect it with safeguards at least equal to those described in this policy. Data may be processed in the United States.

Keeping and deleting it

Game recordings and transcripts are kept to run and improve the game until you ask us to delete them. You can delete your AA Trivia account in the app (Settings → Delete account), which removes your Player ID, any Apple ID link and your account details; to also have your game recordings and transcripts deleted, email privacy@triluna.app with the Player ID shown in Settings.

Data retention

We retain your data only as long as necessary to provide our services and comply with legal obligations. Call recordings, meeting recordings, and transcriptions are typically retained for 90 days unless longer retention is required for legal or business purposes. You can request immediate deletion at any time.

Your rights

You have the right to:

• Access and review your personal data
• Request correction of inaccurate information
• Request deletion of your data (subject to legal requirements)
• Export your data in a portable format
• Opt out of non-essential communications
• Ask not to receive outbound calls. If you tell our AI, reply to a message, or contact us asking us to stop calling, we add your number to our internal do-not-call list and stop placing outbound calls to it. Outbound calls are also restricted to permitted calling hours in your local time. See our Terms of Use for details.
• Lodge complaints with data protection authorities

GDPR and privacy regulations

We handle data requests in accordance with the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable privacy regulations. If you wish to exercise any of your privacy rights or have questions about our data practices, please contact us at the information provided below.

Data security

We implement appropriate technical and organizational security measures to protect your data against unauthorized access, alteration, disclosure, or destruction. This includes encryption (in transit and at rest), access controls, and regular security assessments. See our Security page for more.

Children’s privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last Updated” date.

Contact us

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:

• Email: privacy@triluna.app
• Phone: 484-TRILUNA (484-874-5862)
• Address: TriLuna Privacy Team, c/o Altever Solutions Inc., Nova Scotia, Canada