Terms of Use

Last updated: (see footer — refreshed on every deploy)

Beta Release Notice: TriLuna is currently in Beta Release. Some features are more mature than others, and you may experience occasional issues as we continue to improve our services. We appreciate your patience and feedback during this phase.

1. About TriLuna and these Terms

TriLuna is operated by Altever Solutions Inc., a corporation incorporated in Nova Scotia, Canada. Altever Solutions Inc. is the contracting entity for these Terms.

By accessing and using TriLuna’s services, you accept and agree to be bound by the terms and provisions of this agreement.

2. Use License

Permission is granted to temporarily use TriLuna’s services for personal and commercial purposes. This is the grant of a license, not a transfer of title, and under this license you may not:

• modify or copy the materials;
• use the materials for any unlawful purpose or for solicitation;
• attempt to decompile or reverse engineer any software contained on TriLuna’s platform;
• remove any copyright or other proprietary notations from the materials.

3. Service description

TriLuna provides AI-powered phone assistant and meeting facilitation services, including but not limited to voice messaging, call handling, multi-party conference facilitation, and automated conversations through integration with third-party services.

4. User responsibilities

Users are responsible for:

• Maintaining the confidentiality of their account information
• All activities that occur under their account
• Ensuring compliance with all applicable laws and regulations (including obtaining consent from meeting participants where required)
• Not using the service for any illegal or unauthorized purpose

5. Outbound calling — compliance and consent

TriLuna can place outbound voice calls on your behalf (for example, meeting dial-out and calling campaigns). Because TriLuna is operated from Canada and serves Canadian numbers, these calls are subject to the CRTC’s Unsolicited Telecommunications Rules, including the National Do Not Call List (DNCL) framework, and to comparable rules in other jurisdictions you call into. By using outbound calling features, you agree that:

• You will only call people you are permitted to call. You are responsible for having a lawful basis to contact each recipient — such as their prior consent, an existing business relationship, their membership in or registration for the group or meeting you are calling about, or another applicable exemption.
• Calling hours are enforced. TriLuna will only place outbound calls within the permitted hours for the recipient’s local time, determined from their phone number: weekdays 9:00 a.m. – 9:30 p.m. and weekends 10:00 a.m. – 6:00 p.m. Calls attempted outside these windows are blocked or deferred.
• We honour do-not-call requests. If a recipient asks not to be called — by telling our AI, replying to a message, or contacting us — we add their number to our internal do-not-call list and will not place further outbound calls to it from any TriLuna surface. This suppression is enforced automatically before each call and is retained as required by law.
• Caller identification is presented. Outbound calls present a real, callable TriLuna number so recipients can identify and call back the originator.
• National DNCL / telemarketing. If you use TriLuna for telemarketing (calls whose purpose is solicitation), you are responsible for any applicable National DNCL subscription and list scrubbing, and for maintaining records of consent and do-not-call requests. Calls made solely for non-solicitation purposes (such as confirming a meeting a person has joined) are generally exempt from the National DNCL but remain subject to the calling-hours, caller-ID, and internal do-not-call obligations above.

You must not use TriLuna’s outbound calling to harass recipients, to make calls you are not legally permitted to make, or to circumvent any of the safeguards described in this section. We may suspend outbound calling for accounts that violate these requirements.

6. Payment terms

Subscription fees are billed in advance on a monthly or annual basis and are non-refundable. All fees are exclusive of all taxes, levies, or duties imposed by taxing authorities.

7. Privacy

Your use of our services is also governed by our Privacy Policy. Please review our Privacy Policy, which also governs the Site and informs users of our data collection practices.

8. Disclaimer

The materials on TriLuna’s platform are provided on an ‘as is’ basis. TriLuna makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property or other violation of rights.

9. Limitations

In no event shall TriLuna or its suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on TriLuna’s platform.

10. Termination

We may terminate or suspend your account immediately, without prior notice or liability, for any reason whatsoever, including without limitation if you breach the Terms.

11. Governing law

These terms and conditions are governed by and construed in accordance with the laws of British Columbia, Canada, and you irrevocably submit to the exclusive jurisdiction of the courts in British Columbia, Canada.

12. Changes to Terms

We reserve the right, at our sole discretion, to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days notice prior to any new terms taking effect.

13. Contact information

If you have any questions about these Terms, please contact us at support@triluna.app.