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Agent Voice Selection Guide

Voice Selection Overview
Your agent's voice is automatically selected based on your message rewrite preferences, but understanding how this works can help you get the best results for your specific use case.

How Voice Selection Currently Works

TriLuna uses an intelligent voice assignment system that automatically selects the most appropriate voice for your agent based on several factors:

Automatic Voice Assignment

  1. AI Rewrite Feature Analysis: The system analyzes your message rewrite preferences and style choices
  2. User Profile Detection: Your account settings help determine gender and tone preferences
  3. Content Context: The type of messages and conversations influence voice selection
  4. Default Fallbacks: If no specific preference is detected, the system uses optimized defaults

Default Voice Assignment Logic

  • Female Users: Assigned voice ID FUfBrNit0NNZAwb58KWH
  • Male/Other Users: Assigned voice ID f5HLTX707KIM4SzJYzSz
  • AI Rewrite Influence: Your preferred rewrite style (professional, casual, gen_z, persuasive) impacts voice characteristics
Current Limitation: Manual voice selection is not yet available through the user interface. Voice assignment is currently handled automatically by the system based on your preferences and usage patterns.

Understanding Voice Characteristics

Voice Quality Factors

The voices assigned by TriLuna are optimized for different characteristics:

Professional Voices

  • Clarity: Clear articulation for business communications
  • Pace: Measured speaking speed for important information
  • Tone: Authoritative yet friendly for professional interactions

Conversational Voices

  • Warmth: Friendly and approachable for customer service
  • Flexibility: Adaptable tone for different conversation contexts
  • Naturalness: Human-like speech patterns and inflections

Voice Optimization by Use Case

Customer Service Agents

Optimized for patience, clarity, and helpfulness. Voices are selected to convey reliability and trustworthiness while remaining approachable for customers seeking assistance.

Sales and Outreach Agents

Configured for engagement and persuasion. Voice selection emphasizes confidence and enthusiasm while maintaining professionalism appropriate for business development.

Appointment Setting Agents

Focused on efficiency and clarity. Voices are chosen to convey information quickly and accurately while being pleasant enough for scheduling interactions.

Influencing Voice Selection

While you can’t directly choose a specific voice, you can influence the automatic selection through several methods:

Through AI Rewrite Preferences

  1. Go to Make Messages in your TriLuna dashboard
  2. Use different rewrite options to establish your communication style:
    • Professional: Influences selection toward authoritative, clear voices
    • Casual: Guides selection toward friendly, conversational voices
    • Gen Z: Affects selection for younger, more energetic voice characteristics
    • Persuasive: Influences selection toward confident, engaging voices
  3. The system learns from your preferences and applies them to agent voice selection

Through Agent Behavior Settings

Your agent’s behavior configuration indirectly influences voice characteristics:

  • Formal Behaviors: May result in more professional voice characteristics
  • Friendly Behaviors: Can lead to warmer, more conversational voice selection
  • Direct Behaviors: Might influence selection toward clearer, more efficient voices

Through System Prompts

Example System Prompt Influence: “You are a professional customer service representative who should sound authoritative but approachable.”

This type of prompt helps the system understand the intended voice characteristics for your agent.

Voice Quality Troubleshooting

If Your Agent’s Voice Doesn’t Sound Right

Voice Too Formal

  • Adjust your agent’s behavior to be more casual and friendly
  • Use the “casual” rewrite option in Make Messages to influence future voice selection
  • Update system prompts to emphasize conversational, approachable language

Voice Too Casual

  • Set more professional behavior patterns for your agent
  • Use “professional” rewrite options to establish formal communication preferences
  • Include business-appropriate language in your system prompts

Voice Doesn’t Match Your Industry

  • Consider your system prompt language and make it industry-specific
  • Use behavior settings that reflect your business context
  • Contact support for industry-specific voice optimization guidance
Pro Tip: The more you use TriLuna's features consistently (behaviors, rewrite options, system prompts), the better the automatic voice selection becomes at matching your preferences.

Future Voice Features

TriLuna is actively developing enhanced voice selection capabilities:

Planned Features

  • Manual Voice Selection: Direct choice from a curated voice library
  • Voice Preview: Test different voices before making selections
  • Custom Voice Training: Train voices on your specific brand and style
  • Multi-Voice Agents: Different voices for different conversation contexts
  • Voice Analytics: Performance metrics for different voice selections

Industry-Specific Voice Sets

Future updates will include specialized voice collections for:

  • Healthcare and medical practices
  • Legal and professional services
  • Real estate and property management
  • Retail and e-commerce
  • Technology and software companies

Best Practices

For Optimal Voice Selection

  1. Be Consistent: Use the same rewrite style and behavior patterns consistently
  2. Match Your Brand: Ensure your system prompts reflect your brand voice and tone
  3. Consider Your Audience: Think about what voice characteristics your customers would respond to best
  4. Test and Iterate: Monitor conversation outcomes and adjust behaviors as needed
  5. Provide Feedback: Let the TriLuna team know how well the automatic voice selection is working for you

System Prompt Examples for Voice Influence

For Professional Services:

“You are a knowledgeable professional consultant who speaks clearly and authoritatively while remaining approachable and helpful to clients seeking expert guidance.”

For Customer Support:

“You are a patient and empathetic customer service representative who speaks in a warm, friendly manner while being efficient and solution-focused.”

For Sales:

“You are an enthusiastic and confident sales professional who speaks with energy and conviction while being respectful and informative about our products and services.”

Need More Help?

Voice selection is crucial for your agent’s effectiveness. If you need assistance: