An AI that knows when to speak — and when to listen.

Why facilitation, why now

Group conversations are hard. The loudest voice dominates. The agenda drifts. People get talked over. Volunteers running peer support, mediators handling difficult conversations, board chairs managing AGMs — they all spend more energy keeping order than engaging with the substance.

TriLuna’s AI facilitator handles the order. You handle the substance.

Four facilitation modes

You don’t have to pick one. The mode can change mid-meeting.

1. Observer

The AI joins, mutes itself, and listens. It receives the full audio stream but never speaks unless explicitly invoked. Useful for transcription, post-meeting summaries, or when a human facilitator wants AI as a silent backstop.

2. On-Call

Stays muted by default. Unmutes only when addressed by name (“Hey TriLuna, summarize what we just decided”). Re-mutes after speaking. Best for board meetings where the AI is on standby for definitions, motion-tracking, or quick lookups.

3. Facilitator (Active)

The AI runs the meeting. Introduces participants, calls on speakers in order, mutes non-speakers, advances turns on a timer, and intervenes when the conversation stalls. Best for peer support, structured mediation, and timed entertainment formats like trivia.

4. Facilitator Assist

The AI defers to a human moderator. The moderator says “AI, mute Sarah” or “AI, advance the turn” and the AI executes. Combines AI’s reliable execution with the moderator’s social judgement.

How it works

1. Schedule a meeting with TriLuna  →  AI dials out to participants
2. Conference starts                 →  AI joins on its own line
3. Participants are added            →  AI loads the agenda, member list, and rules
4. Meeting runs                      →  AI manages mute state, turn order, time
5. Meeting ends                      →  Optional: AI generates a summary

No app installs for participants. They join over the phone (or video, on the Facilitator Video plan). The AI is built on Twilio’s conference infrastructure and ElevenLabs’ voice engine — the same stack we use for our 1:1 receptionists.

What’s included

• Turn-taking engine with configurable per-turn duration (15s to unlimited)
• Auto-mute non-speakers during structured turns
• Roles per participant: moderator, speaker, listener
• Cross-account safety: conferences scoped to your account, no cross-meeting bleed
• Grace-period rejoin: 30 seconds for dropped participants to come back
• Mute control tools: AI can mute itself, mute individual participants, or mute all
• Custom system prompts: per-group facilitation rules, agenda templates

Privacy & control

• Recordings stored only when you opt in
• 90-day retention by default, configurable down to immediate deletion
• No training on your meeting data — ever
• GDPR, CCPA-aware data handling
• Vendor list (Twilio, ElevenLabs, OpenAI) fully disclosed in our privacy policy and security page

Pricing

• Facilitator (Telephone): $49/mo, 20 hours of facilitation included
• Facilitator (Video): $89/mo, 20 hours of facilitation included

See full pricing →

Ready to facilitate?

Start a free trial or book a demo and we’ll walk you through a real session.