Buying the AI Receptionist

What you get

The AI Receptionist plan is C$69 / US$49 a month, plus tax. It includes:

• Your own AI receptionist. A ready-to-use agent you can rename and customise in My Agents.
• One phone number, which you choose yourself after paying. It’s included in the plan at no extra cost.
• 250 minutes of calls a month. Extra use is C$9 / US$6 an hour.

Tax is worked out from your billing address: GST/HST and PST in Canada, or sales tax in the US where it applies.

Buying it

1. On the pricing page, click Start with 1:1 Agents. This opens triluna.app/buy/agent.
2. Sign in.
   • Already have an account? Click I already have an account and log in.
   • New to TriLuna? Click Create your account, then verify your email from the link we send you. The first time you log in afterwards, we bring you straight back to finish your purchase.
3. Choose CAD or USD, check the price, and click Continue to secure payment.
4. Pay by card on Stripe’s secure page. Enter your billing address there: it decides the tax. TriLuna never sees your card number.

After you pay

Stripe brings you back to your order page, which walks you through the rest:

1. Confirming your payment, then Setting up your AI Receptionist. This usually takes under a minute. We also email you when it’s ready, with a link back to the order page, so you can close the page and come back later.

2. Choose your phone number. Click Choose your phone number and search:

   • By area code, for example 604 for Vancouver or 416 for Toronto. If there are no numbers left in that area code, we suggest nearby ones.
   • By digits you’d like in the number. You can type letters: “CAKE” becomes 2253.

   Pick a number and click Choose this number. If someone else takes it a moment before you, just pick another.

   Not ready to pick one? Click Do this later. Your number stays included in your plan, and you can choose it any time. See Choosing your number later.

3. Connecting your number. We connect the number to your receptionist automatically.

4. You’re live! The page shows your number, and we email you the details. Call it to hear your receptionist.

Choosing your number later

If you clicked Do this later, your receptionist is set up but has no phone number yet, so it can’t take calls. Your first number is still included in your plan, at no extra charge.

1. Go to My Phone Numbers.
2. You’ll see 1 number included in your AI Receptionist plan. Click Choose your included number.
3. Search by area code or by digits, pick a number, and click Choose this number.
4. We connect it to your receptionist and show You’re live!

The email we send when your receptionist is ready also has a link to choose your number.

If something goes wrong

• You cancelled on the payment page. Nothing was charged. Click Try again on the order page whenever you’re ready.
• We couldn’t set up your receptionist. We refund your payment in full and cancel the subscription straight away, then email you. Our team is notified automatically and will contact you to help you try again.
• Your number didn’t connect. The number is already reserved for you. Click Try again on the order page. If it keeps happening, email support@triluna.app.

After you’re live

• Change the greeting, voice and instructions in My Agents. See Creating your first agent.
• See your number and its calls in My Phone Numbers. See Phone numbers.

Common questions

How do I cancel or change my plan? Email billing@triluna.app for now. Managing your plan yourself is coming.

I skipped choosing my number. Is it still free? Yes. Your first number stays included for as long as your plan is active. Choose it from My Phone Numbers whenever you’re ready.

Can I get a second number? Your plan includes one number. For another one, email billing@triluna.app.

Where’s my receipt? Stripe emails a receipt for every payment. For copies, see Billing, credits and your plan.