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Use Case — Peer Support

Every voice gets a turn. Especially the quiet ones.

TriLuna's facilitator gives peer support groups structure without authority. It manages turn order, watches the clock, and stays out of the conversation itself.

Recommended mode: Facilitator (Active)

In partnership with Java Groups

TriLuna’s peer-support deployment is run in partnership with Java Groups, whose peer-support program design and content (the Java Social Reflections framework, developed by Dr. Kristine Theurer over years of in-person practice) we license for the program. TriLuna AI provides the technology — the facilitator, the telephony, the turn-taking. Java Groups provides the program.

Pilot status: Our closed-cohort pilot is complete. We are now opening a public pilot — twice-weekly, telephone-based, AI-facilitated peer-support sessions for isolated adults, including those without internet access.

→ Sign up for the public pilot

The problem

Peer support groups live or die by equitable participation. The loudest member dominates. The shyest never speaks. The volunteer facilitator burns out trying to manage time and emotional safety simultaneously.

How TriLuna helps

The AI runs the structure. The humans run the support.

  • Configurable turn duration — give every member 2, 3, or 5 minutes uninterrupted
  • Auto-mute on turn end — gentle, mechanical, no awkward “okay, time’s up”
  • Optional skip — anyone can pass without explanation
  • Round-robin or randomized — your facilitator decides
  • Never interjects — the AI doesn’t comment on what was said, only manages the flow
  • Mode: Facilitator (Active) for structured turns, or Facilitator Assist if you want a human moderator in the loop
  • Turn duration: 3–5 minutes per member, configurable per session
  • Auto-mute non-speakers: ON
  • Roles: Moderator (your facilitator), Speaker (rotating), Listener (anyone observing)

What the AI doesn’t do

  • Doesn’t comment on emotional content
  • Doesn’t try to “help” someone struggling
  • Doesn’t summarize sensitive disclosures
  • Doesn’t store recordings unless you opt in (and even then, only as long as you say)

This is by design. Peer support is a human skill. The AI is plumbing — it should be invisible.

Privacy

  • Optional opt-in recording, default off
  • 90-day retention by default, configurable to immediate deletion after the session
  • No model training on your group’s data, ever
  • See Privacy and Security for details

Get started

Start a Facilitator trial or book a demo and we’ll set up a peer support session for you to evaluate.

Try it on a real session.

Book a demo and we'll set up a session that matches your use case.

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