The problem
Mediation requires two scarce things at once: airtight structure and complete human attention. The mediator is the only one who can do the second — but they spend half their energy on the first.
How TriLuna helps
TriLuna handles the time-boxing and turn discipline. The mediator handles everything that matters.
- Phase-based structure — Opening / Statement / Response / Negotiation, each with its own time budget
- Equal airtime — both sides automatically get the same total speaking minutes
- Cooling-off cues — optional auto-mute after a participant exceeds a hot-tempo threshold
- Mediator override — the human always has the final say on mute, advance, pause
Recommended setup
- Mode: Facilitator Assist (mediator drives, AI executes)
- Roles: Moderator (mediator), Speaker (party A and party B), Listener (advisors / counsel observing silently)
- Turn duration: Phase-dependent — 5-min openings, 10-min statements, open-ended negotiation
- Auto-mute non-speakers: ON during structured phases, OFF during negotiation
Where the AI stays out
The AI doesn’t:
- Take sides
- Suggest resolutions
- Summarize what one party said to the other (that’s the mediator’s craft)
- Detect “tone” or “sentiment” and act on it (no algorithmic emotional judgement)
What the AI does: keep the clock honest and the floor manageable.
Privacy and confidentiality
Mediation has heightened confidentiality requirements. We support:
- Default no-recording for mediation sessions
- Immediate deletion of any logged data after the session, on request
- No third-party LLM training — we have contractual data-use restrictions with our model providers
- Mediator-only access to any session metadata
See Privacy and Security for the full picture.
Get started
Contact us — we’ll set up a mock mediation for you to evaluate. The Facilitator (Telephone) plan at $49/mo handles most mediation use cases; complex multi-party mediations may benefit from Enterprise.